Customer account

Download your presets

Log in with the same email you used at checkout. Your past orders and download links are still in your Shopify customer account.

Opens secure Shopify login. You get a one-time code by email, no password needed.

Use the email from your order confirmation.

Enter the one-time code Shopify sends you.

Open your order and download the preset files.

Cannot log in?

Check spam for the Shopify login code, and for the original order email with the download link.
You must use the exact email from the purchase. A different Gmail alias will not find the order.
Still stuck? Email support@xiaovocals.com with your order number or the email you paid with and we will resend the files.